SHIPPING POLICY

Thank you for shopping with Gulmnah.
Please read our shipping policy carefully to understand how your order will be processed and delivered.

1. Order Processing Time

• All orders are processed within 1–2 business days after confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Customized or made-to-order items may require additional processing time (as mentioned on the product page).

2. Delivery Time

• Major Cities: 4–5 business days

• Other Cities / Remote Areas: 3–6 business days

Please note: Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) are calculated at checkout.

• Any COD handling charges will be clearly mentioned before order confirmation.

4. Cash on Delivery (COD)

• COD is available for selected locations only.

• Orders may be confirmed via call or WhatsApp before dispatch.

• Please ensure someone is available at the delivery address to receive and pay for the order.

• In case of refusal or non-availability, future COD orders may be restricted.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or WhatsApp to monitor your shipment status.

6. Delivery Partners

We work with trusted third-party courier services to ensure safe and timely delivery. Delivery timelines are estimates and may vary depending on courier performance.

7. Incorrect Address / Failed Delivery

• Please ensure your shipping address and contact details are correct at checkout.

• Gulmnah is not responsible for delays or non-delivery due to incorrect or incomplete information provided by the customer.

8. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with:

• Order number

• Clear photos or video evidence

Our team will review and resolve the issue as quickly as possible.

9. Contact Us

For any shipping-related queries, feel free to reach out:

📧 Email: customer.care@gulmnah.com
📞 WhatsApp: +92 300 148 5624

We appreciate your trust in Gulmnah and strive to deliver your orders with care and reliability.